Bhagavan is ever present to help humans but we rarely take the help and this is the result of all suffering. Swami Pavitrananda writes in Prabuddha Bharata May 2018 issue (page 19)
Vedanta says that God’s power descends on earth just to help humanity. There is a song in Bengal addressing God as Divine Mother. It says, ‘What is thy play? You throw us into ordeals of fire, and you also come to save us from those ordeals!’ Thus are we in this world of misery where we cannot solve our problems by ourselves. However much we seem to solve them, there is something lacking. Some seed of sadness remains, which, we know not when, may grow so big as to upset our whole life. Yes, God has thrown us into this universe, and God also comes as a divine power on this earth to show us how to get out of this riddle.
These incarnations, or, we may say extraordinarily great saints, talk in such a positive way! At times, they declare that they have come to shoulder the burden of humanity, and they say so in very clear, unequivocal terms. An ordinary saint does not speak that way. They say it definitely.
Sri Krishna, in the Gita, says the same thing. He says, ‘I admit it is hard to cross this ocean of ignorance, but one who shall follow me, one who will take refuge in me, will be able to cross this ocean. He can go beyond the existence of this ignorance.
See how definite it is, and it is not egotism. Ordinarily, because we think in human language and cannot rise higher than our own level of thought, we may say that is egotism. How could one say, ‘I admit it is hard to cross this ocean of ignorance, but one who shall follow me, one who will take refuge in me, will be able to cross this ocean.’ It is not egotism; it is a fact. They who came as divine power sent on earth, knew it. They knew their mission in life.
Sri Krishna says in the Gita, ‘They think that I am only a human form; they do not know me. In their ignorance, therefore, they do not do what I ask them to do.’ They neglect me’ (9.11). Yes, that has been the experience of all incarnations. In their lifetimes, the incarnations or saviours have been recognised by only a small number of persons, because ordinary persons cannot understand them. It is also said that only those to whom they show their favour can understand them.